Terms of Use

Terms and Conditions – Benidorm Transfer

Effective Date: 01-06-2026

These Terms and Conditions (“Terms”) govern the use of services provided by Benidorm Transfer (“we”, “our”, “us”), including all bookings made through https://benidormtransfer.com.

By booking a transfer with us, you agree to these Terms in full.

1. Service Description

Benidorm Transfer provides private airport transfer services between Alicante Airport and destinations across Benidorm and the Costa Blanca.

All services are pre-booked and subject to availability.

2. Booking and Confirmation

2.1. All bookings must be made via our website, email, or approved channels.

2.2. A booking is confirmed only when you receive a confirmation email.

2.3. Customers are responsible for providing accurate information, including:

  • Flight details
  • Pickup and drop-off locations
  • Number of passengers
  • Contact details

2.4. Incorrect or incomplete information may result in service delays or cancellation without refund.

3. Pricing and Payments

3.1. All prices are quoted in Euros (€) and include applicable taxes unless stated otherwise.

3.2. Prices are fixed at the time of booking and include:

  • Fuel
  • Tolls
  • Airport parking
  • Standard waiting time

3.3. Additional charges may apply for:

  • Extra stops
  • Excess luggage
  • Special requests

3.4. Payment methods may include:

  • Online payment (credit/debit card, Stripe, PayPal)
  • Cash (if agreed in advance)
  • Card payment on arrival (if agreed in advance)

3.5. Full or partial prepayment may be required to secure your booking.

4. Cancellations and Refunds

4.1. Free cancellation is available up to 48 hours before the scheduled pickup time.

4.2. Cancellations made after this period may incur a fee or be non-refundable.

4.3. No-shows (failure to appear at pickup location) are non-refundable.

4.4. Refunds, where applicable, will be processed within a reasonable timeframe.

5. Changes to Booking

5.1. Customers may request changes to their booking (date, time, location) subject to availability.

5.2. Changes must be requested at least 24 hours before pickup.

5.3. Additional costs may apply depending on the modification.

6. Flight Delays and Waiting Time

6.1. We monitor flight arrivals and adjust pickup times accordingly.

6.2. Standard waiting time at the airport is included (typically up to 60 minutes after landing).

6.3. Additional waiting time may be charged if delays exceed the included period and are not flight-related.

7. Passenger Responsibilities

7.1. Passengers must:

  • Arrive at the agreed pickup location on time
  • Provide accurate booking details
  • Follow driver instructions

7.2. Passengers are responsible for:

  • Ensuring correct luggage capacity
  • Requesting child seats in advance
  • Supervising children at all times

7.3. We reserve the right to refuse service to passengers who:

  • Are under the influence of alcohol or drugs
  • Display abusive or unsafe behavior

8. Luggage Policy

8.1. Standard luggage allowance is based on the vehicle type selected.

8.2. Excess or oversized luggage must be declared at the time of booking.

8.3. We are not responsible for delays or inability to transport undeclared luggage.

9. Liability

9.1. We aim to provide punctual and reliable services but are not liable for delays caused by:

  • Traffic conditions
  • Weather
  • Road closures
  • Events beyond our control (force majeure)

9.2. Our liability is limited to the value of the booking.

9.3. We are not responsible for:

  • Missed flights due to insufficient travel time booked by the customer
  • Loss or damage to personal belongings unless caused by proven negligence

10. Force Majeure

We shall not be held liable for failure to perform obligations due to circumstances beyond our control, including:

  • Natural disasters
  • Strikes
  • Government restrictions
  • Accidents

11. Child Safety

11.1. Child seats are available upon request and must be specified during booking.

11.2. Parents or guardians are responsible for ensuring proper use of child restraints.

12. Pets

12.1. Pets are allowed only if declared in advance.

12.2. Appropriate carriers or restraints may be required.

13. Complaints

13.1. Any complaints must be reported as soon as possible or within 7 days of the service.

13.2. We will investigate and respond within a reasonable timeframe.

14. Data Protection

We process personal data in accordance with our Privacy Policy and applicable data protection laws (GDPR).

15. Governing Law

These Terms are governed by the laws of Spain. Any disputes shall be subject to the jurisdiction of the courts of Alicante.

16. Amendments

We reserve the right to update these Terms at any time. The latest version will always be available on our website.

17. Contact Information

Benidorm Transfer
Website: https://benidormtransfer.com
Email: bookings.benidorm@gmail.com
Phone: +34 656 61 70 73

By booking our services, you confirm that you have read, understood, and agreed to these Terms and Conditions.